How do I know if ordering online is secure?

To help determine if your connection is secure, look at the status bar of your browser window. For example, if you see an unbroken key or a closed lock (depending on your browser), the Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. It would be best if you also verified that the URL for the page you are on includes "HTTPS" at the beginning. Most browsers offer additional security alerts as well.

How do I create a account?

Go to your account, provide the requested information, and you're ready to go.

How to place an order?

Select your favorite collection, then click product details. Next, please select your size and click the product page's ADD TO SHOPPING CART button. Next, review the items in your shopping bag by clicking the MY CART at the top right of the page.

Click on 'CHECKOUT' to complete your order.

How can I change or cancel my order after it has been submitted?

Payment or billing information cannot be altered once an order is placed. To request changes to your order, you must contact Customer Service. 


Payment method

We use Square, Stripe and Paypal for payment and the following cards are accepted: JCB, VISA, MASTERCARD, and AMERICAN EXPRESS.

When will my credit card be charged?

Your credit card will be charged for the cost of each item as it ships. Therefore, you may see multiple credit card charges if you have an order containing multiple items shipped at different times.

How can I track my order?

Please contact customer service for order information after delivery.

Can I choose different colors and sizes for each item in my order?

Yes, absolutely! At Elliannstore, you can mix and match colors and sizes for every item in your order. Select your desired options from the available choices on the product page.

How do I know if the apparel is the right size for me?

We provide a detailed size chart on each product page to ensure the best fit. We recommend referring to the measurements and comparing them to your own to determine the correct size. If you have any specific questions or need further assistance, our customer support team is here to help.